Job Summary

Responsible for coordinating ambulatory system-level workflows related to quality and clinical optimization. Assists in the implementation of specific strategic initiatives and activities across the organization. Guides and enables multi-disciplinary teams to identify operational improvement opportunities, gather data, assess analytics, adopt best practices and implement and sustain changes. Focuses on multi-project initiatives at system, specialty, platform and regional levels to achieve improved patient and member experience and quality, increased staff satisfaction, and measurable quality, efficiency or financial impact.

Job Duties

• Provides operational administrative secondary support in the development of appropriate staffing models for ambulatory clinical business plans.
• Assesses the stakeholder environment and works with project sponsors and leaders to build the support/relationships and will address improvement opportunities among staff, providers, and leaders.
• Assists in the development, implementation, and provide guidelines to clinical operations teams related to optimal utilization of clinical roles at top of licensure.
• Assists in the direction of department activities to meet patient access and efficiency goals.
• Assists in providing direction to clinical operations regarding improved revenue generating opportunities utilizing nursing/care team resources.
• Responsible for system level Key Performance Indicator/Metric reporting and trending.
• Collaborates with access and clinical operations teams to optimize templates with utilization of nursing visits.
• Provides ambulatory clinical collaboration with transformation initiatives related to optimization of ambulatory clinical workflows.
• Streamlines clinical and operational processes and workflows to drive efficiency.
• Participates with teams designed to improve care with identified patient populations upon request.
• Identifies and applies relevant best practice improvement tools and solutions from internal best practices, literature, and external research and applies them to current projects.
• Documents performance against established benchmarks. Analyze collected data, recommend improvement, collaborate with leadership to manage performance improvement projects.
• Uses analytic, experiential and subjective assessment skills to identify substantial performance improvement opportunities within assigned project

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 4 years-Relevant experience* (Required), Minimum of 2 years-Healthcare (Preferred)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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