Overview

Location: Fishers Hospital - Orthopedics Department
Schedule: 7:30a to 4:00p

Overview:

The Registration Specialist plays a vital role in facilitating patient flow from entry to destination in a timely, accurate, and professional manner. This position ensures the creation of accurate financial and demographic records to support optimal reimbursement and clinical outcomes.

Daily Responsibilities:

Opening Duties:

• Arrive 20 minutes prior to the first appointment of the day

• Turn on clinic lights and waiting room TV

• Unlock/open clinic doors

• Verify all patients are pre-registered for the day

• Check fax machine and retrieve iPads if needed

• Pull records and referrals for the day

• Check in virtual patients

Check-In Duties:

• Ensure patient location is accurate in Cerner

• Verify pre-registration status

• Check in patients, scan insurance/ID, and complete paperwork

• Monitor and clear work queue twice daily

• Respond to front office pool messages by end of day

• Scan documents and manage medical records as needed

• Review bump list and manage mail/new patient/no-show letters

Check-Out Duties:

• Schedule follow-up appointments and provide appointment cards

• Review and work Luma report daily; call patients who cancel without rescheduling

• Ensure work queue is cleared by end of day

Closing Duties:

• Plug in MAARTI or iPads if needed

• Check and empty fax and printer trays

• Confirm with clinical staff that all patients have been checked out

• Tidy waiting room and dispose of trash

• Collect yellow superbills and place in designated tray

• Turn off lights and lock doors (if applicable)

Key Responsibilities:

• Schedule appointments and interview patients to collect medical information

• Explain departmental and hospital charges and policies

• Validate and enter charges into appropriate systems

• Collect necessary payments

• Answer incoming calls and direct patients and visitors appropriately

Qualifications:

• High School Diploma or GED required

• Prior experience in a healthcare setting preferred

• Ability to learn and retain medical coding (ICD-10 and CPT coding preferred)

• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred

• Basic proficiency in Microsoft Office applications (Word, PowerPoint, Excel)