Summary

The primary purpose of the Clinical Dietetic Technician is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service - computer skills - proper phone etiquette - proficiency in special food service and therapeutic diet procedures - a broad knowledge of routine modified diets - combinations of diet modifications and knowledge of Commercial Off the Shelf Dietetics software.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge - skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position - and that is typically in or related to the work of the position to be filled - in the normal line of progression for the occupation in the organization. Specialized experience includes: Specialized experience includes providing technical assistance with specialized computer systems - programs and/or software applications; assisting with training for staff on specialized computer systems/software and security issues; collects and analyzes data to prepare reports. Applicants should possess effective communications skills and show duties performed support medical and/or health personnel such as Nutritionists or Dietitians. Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hours worked per week. NOTE: Possession of the Dietetic Technician - Registered (DTR) credential can be substituted for the one year of specialized experience. Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience.

Duties

• Handles patient meal service orders
• Completes quality monitors to ensure food items/menu selections for regular and therapeutic diets are prepared and served appropriately (i.e
• accuracy - timeliness - appearance - and temperature - dysphagia food testing)
• Ensures all food/supplies are covered - labeled - and dated
• Stores - rotates and inventories stock items and disposes outdated food/beverages
• Advises supervisor of any special orders or changes needed that may impact food production - including instances when substitutions are needed due to food preferences
• Collaborates with Dietitians regarding food/drug interactions and notifies clinical staff of potential issues
• Follows policies and procedures for patient feeding - including but not limited to missed patient meals - late tray requests - patient meal ordering - and adherence to prescribed therapeutic diet
• Conducts meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed
• Triages calls from inpatient/outpatient clinics and procedure areas related to patient meal/nourishments
• Assists patients in selection of the proper foods according to their individual diet
• Takes appropriate action to maximize patient satisfaction with meal service
• Answers questions and provides information about menu and food items
• Conducts patient rounds to discuss menu available food items and ways to order meals
• Enters meal orders into a computerized system
• Retrieves computerized information/printouts to assist with tray and/or nourishment assembly
• Collecting - compiling - and entering data from patient satisfaction surveys
• Prints lists - reports - labels - and tray tickets following established local procedures
• Work Schedule: 5:00am-1:30pm - Sunday-Thursday Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized