Job Summary

This is a Hybrid role in Dallas, Texas.

As a CX Researcher 1, you will elevate user experiences and foster innovation in our digital products and services. Your responsibilities include contributing to user-centric solutions that enhance the user experience for patients, healthcare providers, and other stakeholders through close collaboration with experience owners, designers and researchers.   Your role involves conducting both qualitative and quantitative research with our customers and providers and turning research findings into valuable insights and recommendations. We're looking for a self-motivated person who can work well in a team and is motivated to positively impact people's lives.

Essential Functions of the Role

• Support and conduct user research, identifying user needs and opportunities for enhancing our digital products and services.
• Help design and execute comprehensive user-centered research studies, including interviews, surveys, usability tests, and user observations.
• Examine and interpret research findings, translating them into actionable insights for teams and stakeholders.
• Collaborate closely with cross-functional teams, purposefully influencing product development with research-driven insights.
• Develop a solid understanding of the healthcare industry, staying informed about trends, regulations, and user expectations.
• Advocate for user-centered design values across the organization, fostering a culture of UX research impact.
• Stay updated on the latest UX research methodologies and tools, enhancing research processes.

Key Success Factors

• Exemplify a deep sense of empathy and relentless curiosity, seeking to uncover the intricacies of user motivations and behaviors.
• Hold a bachelor's degree or equivalent experience in a relevant field like Human-Computer Interaction, Psychology, or Cognitive Science.
• Demonstrate experience as a UX researcher. Showcase a portfolio highlighting how your research has impacted decision making, including product design and strategy.
• Demonstrate expertise in conducting various qualitative and quantitative research methods. These include interviews, surveys, usability testing, card sorting, and heuristic evaluations.
• Showcase proficiency in examining research data and synthesizing findings into actionable insights and recommendations.
• Exhibit excellent communication skills, capable of effectively conveying research findings to both technical and non-technical stakeholders.
• Possess a solid foundation in UX design principles and a clear understanding of how research shapes and guides design recommendations.
• While not obligatory, familiarity with healthcare industry trends, patient engagement, and regulations is advantageous.
• Collaborate effectively with cross-functional teams, contributing insights and collaborating seamlessly.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

• EXPERIENCE - 2 Years of Experience or a Master?s Degree in a relevant field

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

Connections working at Baylor Scott & White Health