Central, Illinois
West Covina, California
Downey, California
Dallas, Texas
Blairsville, Georgia
Saint Louis, Missouri
Gainesville, Georgia
Posted: 20-Sep-25
Location: Irving, Texas
Categories:
Internal Number: 300602
Summary:
The Director of Performance Excellence will charter and execute organization-wide efforts to ensure that Performance Excellence (PE) programs are developed and managed using a data-driven focus that sets priorities for projects aligned to ongoing strategic imperatives. Assures those organization-wide PE initiatives are focused and aligned on advancing operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for PE policy development; provides leadership and coordination for enhancing the organization?s core functions and evaluating the impact that systems improvements have on the organization; and researches and develops PE training programs that focus on enabling the labor force to obtain necessary achievements.
Responsibilities:
- Demonstrates outstanding collaboration and cultivates positive relationships with all customers, associates, executives, physicians, patients, vendors, and visitors
- Proactively identifies performance process opportunities and management process gaps, then implements solutions with alignment from key stakeholders
- Defines, develops, and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive measures of success
- Identifies, plans, leads, and implements key projects to ensure operational best practices are applied and shared across the system to assist in moving the organization forward in strategic performance objectives
- Organizes and structures cross-functional teams to drive complex programs across both shared functions and market operations, including large data sets, root cause analysis, and gap analysis
- Serves as a change agent, assisting leaders and associates to assimilate change in performance processes and practices
- Reviews data post-implementation to measure success; defines standards of performance success.
- Synthesizes and presents learnings, insights, and recommendations for key stakeholders and executive leadership
- Hires, trains, develops, supervises, and coaches Performance Excellence team members to include managers, business operations engineers, and industrial engineers
- Directs and develops fully evolved project management skills with an emphasis on communication and building relationships across multiple large-scale projects
- Participates in special projects and performs other job duties as assigned
Requirements:
- Master?s Degree
- Proficient with Lean Six Sigma methodologies
- Ability to work full-time in a hospital, clinic, or office environment
- Ability to work with all levels of associates across the organization
- Outstanding stakeholder management, critical/analytical thinking, and senior executive communication/presentation skills
- Highly motivated, inspirational leader able to innovatively engage, support, and remove barriers for the team to ensure the team consistently meets established goals
- Minimum 10 years of professional experience
- 7+ years of experience in a healthcare setting required
- 5+ years of experience managing professionals
- Lean Master Black Belt, Six Sigma Master Black Belt, or Lean-Six Sigma Master Black Belt required
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time