Summary

The Advanced Clinical Telehealth Technician (THT) at the Eastern Kansas VAHCS - serves as an integral member of the healthcare team. THT's work closely with our Veterans and their families to deliver exceptional customer and patient care.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
• OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Examples are listed below: - Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as - biological science - surgical technician courses - nursing assistant or other courses related to the position
• or an associate's degree in a health care related field
• or (b) Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Preferred Experience: Previous Telehealth experience or community health experience
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job the employee is frequently required to stand - walk - and bend and reach with hands and arms
• Must give good manual dexterity and keyboarding skills are essential
• Must be able to express or exchange ideas by means of the spoken word
• Must obtain impressions through the eyes of shape - size - distance - motion - color or other characteristics of objects
• Must be able to view and read information on computer screens
• Must be able to occasionally lift and/or move 45 pounds or more
• Must be able to carry 25 pounds short distances.

Duties

• We are seeking to hire an Advanced Clinical Telehealth Technician to help serve our Veterans in our community
• Under the clinical supervision of a licensed Registered Nurse (RN) or the Licensed Practical Nurse (LPN) - the THT functions as a member of the multidisciplinary team assisting with the delivery of care to patients
• The higher-level duties may include - but are not limited to: Ability to use independent technical judgment to analyze - evaluate and resolve problems
• Knowledge of quality control and assurance procedures and principles of performance improvement
• Ability to function effectively between competing priorities
• Knowledge of proper inventory management - maintenance and troubleshooting of telehealth equipment
• Ability to work with a team to provide technical guidance - plan - organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload - monitoring the status and progress of work - monitoring accuracy of work
• Ability to assist in Health Technician (Telehealth Clinical) development - outcome management and strategic planning
• Maintain regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues - equipment needs - problems - data collection and any other logistical issues
• Arrange and complete test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
• Ensure information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans
• Complete other duties as assigned
• Work Schedule: Day Shift
• Relocation/Recruitment Incentives: Not authorized
• Remote/Telework: Not Authorized
• Permanent Change of Station (PCS): Not authorized
• Financial Disclosure Report: Not required.