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Posted: 18-Sep-25
Location: Durham, North Carolina
Categories:
Internal Number: 261529
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
SERVICE ACCESS TEAM LEADER
Coordinate and pa rticipateinclinic service activities toachieve continuous and optimal pa tientcarewithin a call center environment.Duties and responsibilities of thislevel coordinate and participate indepartment/clinic service activi tiestoinclude greeting, interviewing,registering, admitting and disregis tering, and discharging patients. Coordinatediagnostic and treatment act ivities of the department/clinic with services of otherdepartments to en sureeffective patientcare and efficient service. Supervise andparticipat e indeterminingsponsorship eligibility, making financialarrangements, an destablishing fees. Maintain liaison with professional medicalstaff and other personnel in administering policies and procedures regarding patie ntflow and utilization of space, time, supplies and equipment. Providere commendations to the Health Center Administrator/department head on poli ciesand procedures to improve patient care and utilization of clinic res ources.Review patient charges to ensure accuracy and answer questions co ncerningbilling procedures and charges. Plan and schedule work for the c lerical staffensuring proper distribution of assignments and adequate ma nning, space andfacilities for subsequent performance of duties. Train n ewpersonnel.Responsible for or provide recommendations on various person nelactions including,but not limited to, hiring, performance appraisals, promotions and vacationschedules. Perform other related duties incident alto the work describedherein.
Required Qualifications at thisLev elEducation High schooldiploma required.
Experience four years of experience in a healthcare settingis required. An Associate's degree inh ealthcare or business may substitute fortwo years of experience. ABachel or's degree in business or healthcare maysubstitute for four years ofexp erience.
Knowledge, Skills, and Abilities DATA ENTRY/CRTCUS TOMER SERVICE TELEPHONEPROTOCOL DUKE ACCOUNTINGSYSTEM DUKE PAYROLL SYSTE MMEDICAL TERMINOLOGYSCHEDULING INSURANCE CLAIMSMICROSOFT OFFICE
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.
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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.
Education
High school diploma required.
Experience
Four years of experience in a he althcare setting is required.An Associate's degree in healthcare or busi ness may substitute for twoyears of experience.A Bachelor's degree in bu siness or healthcare may substitute for fouryears of experience.
Degrees, Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.