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Posted: 18-Sep-25
Location: Durham, North Carolina
Categories:
Internal Number: 261179
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Occ Summary
The IT Analyst demonstrates knowledge and proven application ofknowledge within a specific Information Technology discipl ine(s).
Work Performed
The duties and responsibilitie s for the Analyst, IT will vary dependingon work area. The following cr iteria may be used to determine level:LEVEL 1:Individual contributor rep resenting the most common entry point forthis career ladder; works under direct supervision.Demonstrates knowledge and proven application of knowledge within aspecific discipline(s).Completes tasks and portions of la rger projects, identifying internalresources to build project team capab ilities.May function in a cross-team environment.LEVEL 2:Individual cont ributor that works under limited supervision. Appliessubject matter know ledge; requires capacity to understand specific needsor requirements to apply skills/knowledge.Maintains a level of exposure to external industr y and markettechnical intelligence.Performs and coordinates simple to complex projects with minimaldirection.Optimizes internal resources to max imize team capabilities.Leads peers to resolve complex issues consistent withdivisional/organizational goals.Serve as technical resource for dis cipline in cross-functional teams.Effectively communicates specific IT i ssues/solutions toclients.LEVEL 3:May function as a technical leader, ei ther as a subject matter expertwith proficiency in defined area(s) of th e profession, or as ageneralist, with a broad knowledge of all aspects of the profession.May function as a team leader, responsible for supporti ng managementin day-to-day personnel oversight and workflow management a ctivities.
Knowledge, Skills and Abilities
LEVEL 1:Ke eps current on new industry trends in a specific disciplineand applies l earnings to assignments.Takes personal responsibility for taking actions on projectsthat result in solutions that truly address customer needs.U nderstands when to request supervisor involvement inprogramming related matters.Considers impact to others and current processes withindisciplin e prior to taking action.Adapts individual work style and reprioritizes assignments aschanges in department or project goals or requirements are communicated.Independently completes complex tasks and portions of larg erprojects.Identifies and uses appropriate resources to accomplish tasks and build individual and team knowledge.Suggests new approaches to accom plishing individualresponsibilities or team assignments.Accomplishes ass ignments/project objectives through keepingpeople focused on the solutio n and the team informed of project status.Shares information and solicit s input and ideas from other teammembers.Persuades team members to use d ifferent worksteps/methodologies to accomplish assignments.Promotes the goals of the initiative, setting asidedepartmental or functional biases to achieve objectives.Delivers systems or programs that are completed on time andwithin budget.Self-motivated and focused on delivering quality workeven whenfaced with difficulties or over a longer-term project.Poss esses advanced knowledge and proven application of itwithin a specific d iscipline.Provides assistance to project team members in accomplishingte chnical or programming-specific tasks.Independently completes complex ta sks and portions of largerprojects.Realistically evaluates own progress against expectations/goalsand takes necessary actions to address develop mental needs orperformance issues.Develops realistic project plans for a ssigned tasks or portionsof larger projects and modifies plan as require ment changes arecommunicated.Obtains necessary information/data to compl ete assignmentsindependently or as part of a project team.Understands cl ient/project issues to develop moderately complexsolutions within a sing le discipline.Develops strong working relationships with colleagues and/ orproject team and customers to effectively complete team goals andobjec tives.Builds strong working relationships with members of his/herteam an d interacts and establishes relationships with individuals inother teams or departments as needed.LEVEL 2:Keeps current on industry and market i ntelligence; appliesappropriate new technologies and best practices to s pecific disciplineor functional area.Adapts/modifies personal and projec t goals to align with ITpriorities.Uses a variety of communication style s to get (technical)messages across clearly to a variety of audiences th rough the use ofterminology and examples that are familiar.Displays abil ityto recognize appropriate communication,audience , timing, and conten t necessary for building and maintainingalliances for success.Effectivel y communicates specific IT issues/solutions toclients.Develops solutions that help the customer in both the short-and long-term.Takes personal r esponsibility for taking or directing actionson projects that result in solutions that truly address customer needs.Takes action without being p rompted to achieve business goals.Identifies and uses appropriate resour ces to accomplishprojects and build knowledge within a specific discipli ne or department.Persuades others to reach conclusions or make decisions regarding complex issues through understanding the ideas, situations, or problems by breaking the issue into small pieces or by identifyingcausal links or relationships.Synthesizes data from multiple (appropriate) sou rces to makesound decisions.Considers impact on IT goals prior to making decisions.Implements new approaches, and/or technologies to developsolu tionsmeeting customer's needs.Promotes goals of the initiative, overcom ingdepartmental orfunctional biases to achieve objectives.Delivers syst ems or projects that are completed on time andwithin budget.Ability to m otivate and focus self and others to reachlong-term project goals even when faced with difficulties.Possesses expert knowledge and proven appli cation (throughdeveloping solutions and efficiencies) of it in a specifi c discipline orfunctional area.Actively seeks out opportunities to share his/her in-depthknowledge and contribute to the learning of other depar tment or teammembers.Performs and coordinates simple to complex tasks wi thdirection.Accepts accountability for decisions, actions, and commitmen tsof self and others to successfully meet project objectives.Prioritizes and organizes project actions and resources toachieve targeted objectiv es.Achieves project objectives through the identification andcoordinatio n of the right people to participate in the projectinitiatives.Identifie s key issues, analyzes cause/effect relationships, andseeks ideas and su ggestions from those who can contribute and areaffected.Develops solid w orking relationships with colleagues,customers, and across project teams to effectively achievefunctional/project goals.Builds strong working re lationships with members of his/herteam and those within other relevant teams, departments, or disciplines.Keeps team focused on goals and addre sses issues to ensure goodworking relationships are maintained.LEVEL 3:L eadership skills, team-oriented with ability to takeinitiative and owner ship when necessary.Strong analytical and technical skills.Demonstrated relationship management skills.
Level Characteristics
N/A
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.
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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is bestwhen the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ ests for reasonable accommodation willbe provided by each hiring departm ent.
Education
Bachelor's degree in a related field, or four years of equivalenttechnical experience requir ed.LICENSURE/CERTIFICATION:Credential requirements will vary, depending on work area.
Experience
Level 1 - No experience requ ired beyond the minimum education (orequivalency) requirement.Level 2 - Two years of related experience is required.Level 3 - Four years of rela ted experience is required.
Degrees, Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.