Summary

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center - CBOC - VA Outreach Clinic - etc.) - with duties that may require travel.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency: Must be proficient in spoken and written English
• Experience: You must possess one (1) year of experience in a health care field that demonstrates your ability to perform the work or provides you with an understanding of the work such as - but not limited to - a medical or clinical assistant (or technician) or health technician
• or Education: You must possess four (4) academic years above high school leading to a bachelor's degree with courses related to the occupation such as - but not limited to - courses in medical terminology - anatomy and physiology - introduction to health records - etc
• (Transcripts Required)
• or Experience and Education Combination: You must possess equivalent combinations of experience and education
• (Transcripts Required) Six (6) months of experience in the health care field and two (2) years of education above high school that included at least six semester hours in health care related courses such as - biological science - surgical technician courses - nursing assistant or other courses related to the position
• or an associate's degree in a health care related field
• or Six (6) months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Grade Requirements: GS-05 Grade Level (Entry Level): Experience or Education: None beyond the basic requirements
• GS-06 Grade Level (Full Performance Level): Experience: You must possess at least one (1) year of experience equivalent to the next lower grade level GS-05 in the federal service that equipped you with the particular knowledge - skills and abilities to perform successfully the duties of the Telehealth Clinical Technician - and that is typically in or related to the position to be filled
• Assignments associated with this position include - but are not limited to: Schedule telehealth appointments using an electronic scheduling system
• Obtain and document patient history and pertinent clinical information in electronic medical records
• Prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination
• Establishes video conferencing connection and makes introductions between patient site and provider site
• Monitors and maintains electronic schedule of rooms - patients - technologies - and presenters
• administers the patient satisfaction survey
• Cleans and performs minor routine maintenance of assigned telehealth technology
• Demonstrated Knowledge Skills and Abilities Requirement: Comprehensive knowledge of computer systems and programs to perform a variety of tasks
• Ability to communicate - consult - and interact with other members of the healthcare team - external relations - customer service and patient education
• Ability to provide and receive guidance and technical direction
• Ability to plan - organize - set priorities - work as a team member - and effectively complete assignments
• Ability to read - interpret - and apply complex written instructions
• Knowledge of general clinical policies and procedures in a healthcare environment
• Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grandfathering Provision
• All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title - series - and grade held
• For employees who do not meet all the basic requirements required in this standard - but who met the qualifications applicable to the position at the time they were appointed to it - the following provisions apply: (1) Such employees may be reassigned - promoted up to and including the full performance (journeyman) level - or changed to lower grade within the occupation - but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions
• (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed - on a temporary or permanent basis - until they fully meet the basic requirements of the standard
• (3) If an employee who was retained (grandfathered) under this provision leaves that occupation - the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation
• Preferred Experience: Previous experience in tele-health services
• Previous office experience preferred
• Experience in accessing and recording in patient medical records
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-06
• The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06 Physical Requirements: The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as manuals - record boxes - equipment or assisting patients
• The work requires above average agility and dexterity
• The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Duties

• Total Rewards of a Allied Health Professional Duties include - but are not limited to: Support clinical telehealth encounters for both the patient and provider
• Serving as the telepresenter within scope of practice
• Function as an imager and clinical data manager
• Store and forward applications
• Manage real time clinical telehealth events
• Provide established instructions for patients
• Provide technical and administrative support of telehealth operations
• Provide technical support to end-users
• Scheduling simple and complex intra-facility and inter-facility telehealth appointments
• Installing - configuring - maintaining and troubleshooting technology
• Performs other duties as available
• Work Schedule: Monday - Friday 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position
• Functional Statement #: 40835-F / 40836-F Permanent Change of Station (PCS): Not authorized