All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

Location: 7050 Gall Boulevard Zephyrhills, Florida 33541

The community you'll be caring for: AdventHealth Zephyrhills

First in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement (Joint Commission)

Accredited Chest Pain Center with PCI (Society of Cardiovascular Patient Care)

GWTG Gold Plus with Honor Roll Elite and Target: Type 2 Diabetes Honor Roll Achievement, 2020 (American Heart Association)

One of America's Best Hospitals for Heart Care, 2017, 2018, 2019, 2020, 2021 (Womens Choice Award)

One of America's Best Hospitals for Stroke Centers, 2017, 2018, 2019, 2020, 2021 (Womens Choice Award)

One of America's Best Hospitals for Orthopedics, 2017, 2018, 2019, 2020, 2021 (Womens Choice Award)

One of America's Best Hospitals for Patient Safety, 2017, 2018, 2019, 2020 (Womens Choice Award)

Leapfrog Hospital Safety Grade A, Spring 2018, Fall 2018, Spring 2019, Fall 2019, Spring 2020, Fall 2020 (Leapfrog)

Leapfrog Top General Hospital, Fall 2018, Fall 2019, Fall 2020 (Leapfrog)

US News & World Reports High Performing Hospital CHF & COPD (2019-2020)

America's 250 Best Hospital's Award (2021) (Healthgrades)

Life style activities and community growth

Close proximity to many of Floridas finest beaches

An abundance of family attractions (Orlando & Tampa theme parks)

Access to arts, culture and music

Premium shopping outlets

The role you'll contribute:

The Consumer Access Senior Manager, under the direction of the Consumer Access Director and in coordination with the Division Executive Leader, plans, develops, organizes, directs, and manages all areas of registration, pre-certification, pre-registration, benefits, rehabilitation, and concurrent authorization teams for inpatient and outpatient service lines. Directly supervises Consumer Access Management to mentor staff, manage budget and labor, and meet departmental goals. Analyzes processes and coordinates with Directors of various hospital departments and other service partners to develop policies and procedures mutually beneficial to all respective areas, while maintaining the integrity of the Consumer Access department. Represents the Consumer Access department in all communications. Actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Assesses the work performance and productivity of teams under departments under span of control. Works with team leadership to identify areas of improvement
• Regularly reviews monthly budget and volume reports. Ensures employee performance and attendance documentation is current and accurate
• Adheres to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level before releasing account information
• Sets and manages staff levels that are to work within set labor standards and limiting use of overtime while providing necessary coverage.
• Provides team members with tools and training needed to assist in meeting accuracy standard goals and minimizing department registration errors, rejections, and avoidable denials

Qualifications

The expertise and experiences you'll need to succeed :

• Bachelor's Degree
• 3 Years of Work Experience
• 3 Years of Revenue Cycle Experience
• 2 Years of Supervisory Experience
• 2 Years of Customer Service Experience
• 3 Years of Direct Patient Access Experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Zephyrhills and Dade City

Schedule: Full-time

Shift: 1 - Day

Req ID: 25033511

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.