Pay range: $104,561.00 - $162,073.00 hourly, varies on experience.
Family Care Clinic - Remote/Hybrid Bend, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Clinical Supervisor, RN

REPORTS TO POSITION: Clinic Manager or Nurse Manager

DEPARTMENT: St. Charles Health System

DATE LAST REVIEWED: April 2025

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: SCHS encompasses practices in three Central Oregon counties and numerous lines of clinical service including Primary Care, Urgent Care, Medical Specialties, Womens Health, Post-Acute Care, Hospital Medicine, Emergency Medicine, Behavioral Health, Cardiovascular Services and Cancer Services. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Clinical Supervisor, RN, under the guidance of the Clinic Manager or Nurse Manager, is accountable for the clinical operations of a multi-provider clinic. This position provides day-to-day oversight of clinical staff, which may include medical assistants, nurses, and technicians, and coordination/integration of the Center of Care business plan into the clinic practice. The major functions of this position will focus on daily clinical operations, communication and support, employee relations, resource management and analysis, and quality improvement.

This position directly supervises licensed caregivers in the clinic.

ESSENTIAL FUNCTIONS AND DUTIES:

Responsible for the day-to-day clinical operations including development and implementation of clinical care standards, compliance, documentation, materials management, day-to-day staffing, and staff development.

Verifies skill of licensed caregivers when onboarding, annually, and whenever a skill verification is needed or requested.

Participates in daily and weekly patient care conferences.

Supports the implementation of various clinic work plans to comply with organizational and clinic goals.

Formulates, initiates, institutes, and supervises sound human resource, business and operational practices.

Serves point of contact for patient complaints and escalates to clinic manager as necessary.

Remains current in clinical care for primary care or assigned specialty care areas.

Demonstrates, promotes and maintains focus on patient centered care, and demonstrates the importance of the organizational mission and its vision.

Establishes and maintains effective relationships and communication channels with physician and caregivers, through regular meetings and both written and verbal communications.Facilitates and/or coordinates clinic staff meetings.

Meets with medical staff clinic leader on a regular basis to identify issues and problem solve.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Facilitates the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.

Monitors and ensures all direct reports are current with compliance and safety requirements.Implements and manages all organizational safety directives and goals.

Provides and oversees teams delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

EDUCATION:

Required: As required by RN licensure.

Preferred: Bachelor of Science in Nursing. Additional training or education in Medical Office Management.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current Oregon RN license. AHA Basic Life Support for Healthcare Provider Certification. Valid Oregon drivers license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Preferred: N/A

EXPERIENCE:

Required: Three (3) years of related licensed, clinical nursing experience.

Preferred: One (1) year leadership experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

Yes

Job Family:

SUPERVISOR

Scheduled Days of the Week:

Shift Start & End Time:

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