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Posted: 28-Aug-25
Location: Durham, North Carolina
Categories:
Internal Number: 260692
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Duke Nursing Highlights:
- Duke University Health System is designated as a Magnet organization
- Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance (based on eligibility)
Occ Summary
The Medical Assistant, Certified functions as an integral member of theinterdisciplinary healthcare team in providing dir ect patient care. TheMedical Assistant, Certified performs routine admin istrative and patientcare supportive duties in a Health System medical p ractice that assistmedical and/or nursing staff in the examination and t reatment ofpatients and ensure the clinic/office runs smoothly.
Work Performed
Clinical responsibilities:The CMA takes medica l histories and records vital signs, explainstreatment procedures to pat ients, and prepares patients for examinationsand procedures.Patient care support responsibilities may include assisting the medicaland nursing s taff during examination and procedures, collecting andpreparing laborato ry specimens, performing basic laboratory test in theclinic/office, taki ng electrocardiograms, removing sutures/ staples,changing sterile and no n-sterile dressings, promoting patient/familyunderstanding of the educat ional content and his/her involvement in theplan of care, and documentin g in the patient record.Other clinical support responsibilities include disposing ofcontaminated supplies, instrument processing, high level dis infectionand sterilization of medical instruments, telephoning prescript ions to apharmacy, preparing and administering medications as directed b y aphysician, and authorizing drug refills as directed. Performs othercl inical functions as delegated and supervised by the physician.Administra tive responsibilities:The CMA greets patients, answers telephones, sched ules appointments toinclude arrive appointments in MaestroCare, checkout patients, andreferral scheduling; arranges for hospital admissions and laboratoryservices, updates and files patient medical records, fills out insuranceforms, handles billing, bookkeeping to include receiving copay s andcollections on account balances; correspondence, and ordering clini caland clerical supplies and forms. Performs other administrative duties asdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committees.
Knowledge, Skills and Abilities
Good customer service s kills.Work requires the ability to understand and follow oral and writte ninstructions generally acquired through a highschool education andmedi cal assistant programming.Heavy lifting and the ability to transport str etcher and wheelchairpatients may be required.Working knowledge of steri letechniques and special procedures that areapplicable to work performe d.Working knowledge of procedures and techniques involved in administeri ngroutine and special treatments to patients.Working knowledge of sanita tion, personal hygiene and basic health andsafety precautions applicable for work in a clinic setting. Workingknowledge of infection control pro cedures and safety precautions.Age specific competencies.Daily clinic pr eparation process; registration, scheduling, chargeposting, order entry. Able to document and communicate pertinentinformationAbility to establi sh and maintain effective working relationships withpatients and clinic staffTyping skillsMedical terminologyLevels II and III -- Ability to ind ependently seek out resources andwork collaboratively
Level Characteristics
N/A
Minimum Qualifications
Duke is an Equal Opportunity Employer committed to provi dingemployment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, geneticinformati on, national origin, race, religion, sex (including pregnancyand pregnan cy related conditions), sexual orientation or militarystatus.
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Duke aspires to create a community built on collaboration,inno vation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the richdiversity of our perspectives, backgrounds, and experiences flourishes.To achieve this exchange, it is essential that all members of thecommunity feel se cure and welcome, that the contributions of allindividuals are respected , and that all voices are heard. All members ofour community have a resp onsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University andDuke University Healt h System may include essential job functions thatrequire specific physic al and/or mental abilities. Additionalinformation and provision for requ estsfor reasonable accommodation willbe provided by each hiring departm ent.
Education
Level I -- Graduatio n from accredited Medical Assistant program stronglypreferred. High scho ol or GED graduation required.Level II -- Graduation from a medical assi stant program accredited bythe Commission on Accreditation of Allied Hea lth Education Programs(CAAHEP) or the Accrediting Bureau of Health Educa tion Schools (ABHES)strongly preferred. High school or GED graduation re quired.Level III -- Graduation from a medical assistant program accredit ed bythe Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES)st rongly preferred. High school or GED graduation required.Level IV -- Gra duation from a medical assistant program accredited bythe Commission on Accreditation of Allied Health Education Programs(CAAHEP) or the Accredi ting Bureau of Health Education Schools (ABHES)strongly preferred. High school or GED graduation required.
Experience
Level I -- No experience required.Level II -- 1 year of clinical experience as a Medical Assistant,Certified in a clinical setting.Level III -- 2 years of clinical experience as a Medical Assistant,Certified in a clinical s etting.Level IV -- 3 years of clinical experience as a Medical Assistant ,Certified in a clinical setting.Note: 1 year of experience will be prov ided for an Associate degree inMedical Assisting.General Ladder Statemen t: In addition to the education and experiencenoted, applicants must mee t all requirements set forth in the MedicalAssistant, Certified (CMA/RMA ) Ladder Program document for Levels II,III, and IV.
Degrees, Lic ensures, Certifications
Level I -- Certification by AAMA, AMT, NH A-CCMA, NCMA or ARMA required.BLS required.Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.BLS required.Level III -- Cer tificationby AAMA, AMT, NHA-CCMA, NCMA or ARMArequired. BLS required.Le vel IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.BL S required.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.