Typical pay range: $21.86-$29.52

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Food Service Operations Lead

REPORTS TO POSITION: Food Services Manager

DEPARTMENT: Food Services

DATE LAST REVIEWED: January 10, 2021

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, caf, deli and catering.

POSITION OVERVIEW:

The Food Service Operations Lead coordinates operations of Food Services Department. In the absence of Food Services Manager and Supervisors, the Operations Coordinator makes decisions to ensure all food services are being provided successfully, including staffing, purchasing and daily operations. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Designated "person in charge"( PIC) in the absence of food services manager and supervisors.

Provides the highest level of administrative support within the food services department through professional and positive communications, clerical functions, project management, calendaring, and problem solving for the food services manager and other members of the food services leadership team as requested.

Coordinates functions of team meetings by scheduling, communications, and record keeping.

Purchase / receive food, and supplies ensuring ample supply of all necessary products used to administer the food services operations.

Organizes food and supplies in a consistent manner to ensure ease of use.

Writes the department staffing schedule. Ensuring caregivers are scheduled into positions that best suit their strengths.

Serves as the department timekeeper and payroll clerk, managing department caregiver timecards, processes manual time card edits and signs off on biweekly payroll to ensure caregivers are accurately paid

Demonstrates effective skills and understanding of Microsoft Office and other pertinent software applications.

Demonstrates effective skills with communication, organization, and management of assigned work.

Work with little or no supervision, and to make sound decisions.

Successfully work in a fast paced work environment with frequent interruptions, maintaining the highest level of confidentiality at all times.

Draft reports, letters, minutes, and other materials. Performs secretarial duties as appropriate, including computer data entry/retrieval, using the following programs: Microsoft Office Applications, Kronos, etc.

Maintains adequate level of office supplies and office equipment.

Tracks work orders and can initiate work orders as needed.

Responsible for all department cash handling, deposits, reconciling of cash, invoices, and check requests

Assists with new caregiver orientation. Ensures new hires have mailbox, etc.

Provides clerical support for all aspects of the hiring process, including scheduling of orientation and education. Assists with tracking the completion of competencies, and food handler cards.

Accurately maintains updated phone lists, call lists, etc.

Performs office procedures; records and data management, phones, reception, filing, and correspondence.

Assists with and makes decisions regarding staffing issues as directed and/or as the need presents.

Performs special assignments when needed including food production, customer service, room service, catering, caf, event management, and deli support Supports the vision, mission and values of the organization in all respects.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High School diploma or GED

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION

Required: Deschutes County Food Handlers Card, OLCC Servers Permit.

Preferred: N/A

EXPERIENCE

Required: 5 years food service management, leadership or supervisor experience

Preferred: Experience in a healthcare setting.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION

Position Specific

Proficient in computer operation, word-processing, Excel, and PowerPoint software. Must demonstrate the ability to be personable, work collaboratively with others, have a positive attitude, ability to multi-task, pay close attention to details, and be able to act in a professional manner and demonstrate excellent public relations skills.

Schedule Weekly Hours:

0

Caregiver Type:

Relief

Shift:

Variable (United States of America)

Is Exempt Position?

No

Job Family:

COORDINATOR FOOD SERVICES

Scheduled Days of the Week:

As Scheduled (may include weekends and holidays)

Shift Start & End Time:

Varies

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