Typical pay range: $33.75 - $50.62 per hour ($70,200 - $105,289 annually), based on experience.

Experience in training related to Hospital Billing (HB), Professional Billing (PB), Home Health & Hospice, and Single Billing Office (SBO) is strongly preferred for this role.

About St. Charles Health System:

St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.

What We Offer:

Competitive Salary

Comprehensive benefits including Medical, Dental, Vision for you and your immediate family

403b with up to 6% match on Retirement Contributions

Generous Earned Time Off

Growth Opportunities within Healthcare

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Principal Trainer

REPORTS TO POSITION:IT Manager System Training

DEPARTMENT:Clinical Informatics

DATE LAST REVIEWED:March 2025

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Training team focuses on continually improving the performance of individuals and groups within St. Charles. This encompasses not only formal training in a classroom setting, but informal learning that occurs through rounding and supporting our front-end caregivers. The Training team is under the Information Services umbrella, which partners with our customers to leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW: The Principal Trainer at St. Charles Health System could support all aspects of caregiver training in a respective Epic application or Third-party applications and is responsible for understanding design decisions and workflows and how those translate into training curriculum for given job roles. The principal trainers work with application analysts and application managers to develop and maintain course curriculum, training materials, a Learning Management System and training environments if applicable. Principal trainers may work with teams of credentialed trainers and may guide and direct teams to conduct classroom training for caregivers. Principal trainers from applications that support providers will work closely with specialty champions. This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Gains proficiency in St. Charles Health System workflows for the roles they train.

Develops and delivers a role-based training program.

Builds, tests and maintains multiple training environments.

Creates and maintains training materials.

Trains and credentials additional classroom trainers.

Plans for post-live advanced training and ongoing training plans.

Ability to develop a detailed understanding of workflows and system configuration.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: Bachelors degree from an accredited college or university. Equivalent work experience and similar successful professional experience may be substituted for Bachelors degree.

Preferred: Bachelors degree in adult education and/or professional healthcare discipline (i.e. nursing, pharmacy).

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current Epic or Third Party application/curriculum/training environment build certification used by organization (such examples may include ASAP, ClinDoc, Ambulatory, Willow, Cupid, Beaker, Orders, Beacon, OpTime).

EXPERIENCE:

Required: One (1) year Epic or Third Party application training experience. At least three (3) years of clinical or financial experience within a health care operational role and/or knowledge of physician/hospital workflow. Demonstrated ability and experience in computer applications including Microsoft Office Applications and Visio. Experience with electronic medical record keeping systems.

Preferred: Experience with adult education and instructional design. Epic training build experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Position Specific:

Builds Relationships and Provides Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers needs are important through our actions; and going out of our way to help them.

Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently with little supervision.

Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Communicates effectively with physicians, caregivers, peers and managers. Must be comfortable presenting in front of a group. Willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Bood-Borne Pathogen (BBP) Exposure Categoryl

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

Yes

Job Family:

TRAINER

Scheduled Days of the Week:

Shift Start & End Time:

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